Voice AI
AI phone ordering for a garden products shop
Mary, an inbound voice agent that takes orders by phone, offers the right products with prices and totals the order.
Overview
A garden products shop takes orders over the phone. Each call means finding the product, quoting prices and working out the total.
Mary, the AI assistant, answers the phone and takes the order herself, from the product the caller asks for to a confirmed total.
What was delivered
- Answers as Mary and says up front that she's an AI assistant
- Finds matching products and offers the options with their prices
- Takes the quantity and reads back the order with the correct total
- Asks for confirmation before placing the order
- Offers to add more items to the same order
Call recordings
Press play to listen. Each recording you play earns 40 XP.
A caller orders six bottles of slug and snail spray. Mary offers two products, then confirms the total.
Tech stack
- Voice AI agent
- Speech to text
- LLM
- Text to speech
- Telephony
- Product catalogue
The hardest problem
Boss
Misheard quantities
HP 0 · Defeated
Phone audio can turn "six please" into a nonsense number. Instead of guessing, Mary asks the caller to repeat it, then reads back the product, quantity and total so the caller confirms exactly what they're paying.
Results
- 2product options offered
- Read-backtotal confirmed before ordering
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