Voice AI
AI customer service line for order tracking
An inbound voice agent that verifies the caller, finds their order and reads out delivery status and tracking.
Overview
An online shop was taking the same call all day: where is my order? Every one needed someone to look the order up and read out the courier details.
The voice agent answers those calls itself. It checks who is calling, finds the order and tells the customer where their parcel is and how to track it.
What was delivered
- Answers inbound calls for order updates, delivery tracking and product questions
- Verifies the caller with the full name and postcode on the order
- Reads the postcode back to confirm it before looking anything up
- Gives the delivery status and the courier (Evri) for the order
- Spells out the tracking number and explains where to use it
- Stays within what it knows instead of guessing
Call recordings
Press play to listen. Each recording you play earns 40 XP.
A customer calls about her order. The agent verifies her and gives delivery status and the tracking number.
Tech stack
- Voice AI agent
- Speech to text
- LLM
- Text to speech
- Telephony
- Order lookup
The hardest problem
Boss
Postcodes over a phone line
HP 0 · Defeated
Letters like S and F sound alike on a call, so a misheard postcode would find the wrong order or none. The agent reads every postcode back letter by letter, asks the caller to confirm, and asks again when they say it's wrong.
Results
- 2-factorcaller check: name and postcode
- Read-backon postcodes and tracking numbers
Need something like this?
I can build something like this for your business.
Tell me what you need. I reply within one working day, personally.